Terms and Conditions

Ok, before we start the adventure of reading the legal texts, we have to warn you of the following:

  • The most important points are summarized in a more friendly and enjoyable way in the FAQ Section
  • We’re on your side:) Our vision is that you can always give an elegant image, and to be elegant you need to be happy. We will work hard to make your experience with Ava Costa is good
  • We take security very seriously. We use the most advanced tools to guarantee your privacy.
  • We will use your phone number for communications related to your orders: shipments, transportation, claims, incidents, etc.
  • We will use your email for communications related to your purchases, and, only with your consent, we send you emails related to offers and marketing communications

OWNER

The owner of the website https://avacosta.com is Josep Boluda Escandell with NIF 20833378R (hereinafter Ava Costa or “we”).

You can contact by email at support@avacosta.com, via the Web page chat, or by calling 688 844 378 (Monday to Friday from 10:00 to 14:00).

ACCEPTANCE OF THE GENERAL CONDITIONS

The access or use of avacosta.com implies the acceptance of these terms and conditions, as well as the additions or modifications that we may carry out in the future. Our customers are responsible for reading the terms and conditions that are in effect at any time.

These terms and conditions will be apply permanently. We have the right to modify the content of this document at any time without prior notice.

CONDITIONS

Use of the website, content and services

Your commitment is to use this website and its contents in a correct and lawful manner in accordance with current legislation, good faith and generally accepted uses. You are not allowed to perform actions that could damage or disable the web, overload or prevent other users from using it.

It is specifically prohibited to infringe the rights of Ava Costa or its legitimate owners on the contents of avacosta.com, as well as the reproduction, distribution or modification of the website or its contents and its use for commercial purposes or advertising.

Intellectual and industrial property rights

Ava Costa owns the rights of exploitation of intellectual and industrial property of this website and all the contents included in it. The design of the web, the photographs, videos, logo, brand name, contents, and the design of the products that are sold here are protected by the Spanish legislation on the rights of intellectual and industrial property in our favor.

It is forbidden the total or partial reproduction of this website, the use of its contents for commercial or illicit purposes, as well as its computer processing, public communication, distribution, diffusion, modification, transformation or decompilation without our prior authorization. You will only be able to use the material included in this website for your personal and private use.

In the case of hyperlinks from outside pages that direct to any of the pages of avacosta.com, we will not allow the total or partial reproduction of the contents that are part of the web, nor the inclusion of false, incorrect or inaccurate information of the Ava Costa’s contents or products, as well as the use of linking techniques that lead the user into confusion or misuse of Ava Costa’s reputation or contents.

We will ensure the fulfillment of these conditions as well as the proper use of the contents included in the Web, exercising all the civil and penal actions that correspond in case of infringement or breach of these conditions.

Ava Costa’s responsibilities

We are not responsible for any possible damages of any nature that may be caused by:

  • the use of the products or content included on the web by third parties, especially the illicit, negligent, fraudulent or contrary to the present general conditions, to the good faith, to the generally accepted uses and to the public order, being exclusive responsibility of the user who buys or accesses them
  • The use of a non-updated or defective version of the browser, interruptions in the connection that occur during the transmission of data, computer viruses, breakdowns or disconnections from the network, blockages caused by deficiencies or overloads of communication lines, as well as damage caused by third parties through unauthorized interference
  • the informational quality or privacy conditions offered by the external Web pages to which they are linked from this web, as they are of interest to users

In the event of any illegitimate or suspicious use of the contents of the website, we have the right to interrupt or deny, at any time and without prior notice, access to the website and its services to the user author of the illegitimate or suspicious use.

We will apply all necessary measures to try to guarantee our visitors the absence of viruses, worms, Trojan horses, malware and similar elements on our website. However, these measures are not infallible and therefore we cannot fully ensure the absence of such harmful elements. Consequently, we will not be responsible for the damage that they can produce to our visitors.

Likewise, we will do our best to guarantee the continuity of the website and that it does not suffer interruptions. However, we cannot guarantee the absence of technological failures, nor the permanent availability of the web and the services offered. Consequently, we assume no responsibility for the damages that may be generated by the lack of availability and by the failures in the access caused by disconnections, breakdowns or overloads not attributable to Ava Costa.

User responsibilities

Your commitment is to use the services of the website in accordance with the terms expressed in these Terms and conditions, being responsible for not using this website or the contents included in it for carrying out activities contrary to the law, Morality, public order and, in general, the conditions set forth in this legal notice. Your opinions and activities in avacosta.com are your sole responsibility, we are not liable for any damages or losses arising from these actions.

As a user you are obliged not to use the web for the provision of services, the realization of advertising activities or commercial exploitation.

All the information that you facilitate must be truthful. You must guarantee the authenticity of all the data you provide as a result of filling out the necessary forms for the registration and access to our services. In any case you will be solely responsible for the false or inaccurate statements you make and the damage caused to Ava Costa or third parties for the information you provide.

Anyone who sends information to this website or its owners will be responsible for it, also in terms of its veracity and accuracy. We are not responsible for the information and contents introduced by third parties. However, in compliance with the provisions of article 11 y 16 de la Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico, Ava Costa is made available to all users, authorities and security forces to collaborate actively in the withdrawal, or in its case blocking, of all those contents that could affect or contravene the national or international legislation, third party rights or the moral and the public order. If you consider that there is any content on the website that may be susceptible to this classification, please notify us immediately.

Terms of Sale

The terms of sale establish a legally binding agreement between you and Ava Costa, protecting your right as a client and ours as a company.

Order

Ordering at avacosta.com implies acceptance of prices, product descriptions and general sales conditions. Your commitment is to provide us with truthful and valid data such as your email address, mailing address and other data necessary to properly process your order and to contact you if necessary. Otherwise we will not be able to process your order correctly. By making an order at Avacosta.com you also guarantee that you are fully authorized to use the debit or credit card that you provide to us to make the payment. We may need to contact you to verify any of the data you have provided.

Purchase

You can buy your products at avacosta.com by selecting the model and the size you want in and clicking on “buy”.

Order and Invoice Confirmation

Once the order has been made and the payment is confirmed, we will send you a confirmation of your purchase by email, in which you will be able to find an order receipt attached. If you don’t find it in the Inbox, remember to check your spam tray or, if you use Gmail and you see the “Promotions” tab, you can drag it to the “main” tab to make it easier to access the information you send.

If you want to request an invoice, you should let us know by sending an email to avacosta@avacosta.com, including your order number so that we can locate it easily and issue the corresponding invoice.

Shipment tracking

After you buy, you will receive an email/SMS from The courier company as soon as your order leaves the warehouse. You will be able to contact the company directly in case there is any anomaly or modification in the delivery.

Shipping and return costs

We offere worldwide free shipping and returns.

Shipments that are destined for countries outside the European Union or areas such as the Canary Islands, Ceuta and Melilla may be subject to additional expenses (import taxes, customs duties and/or fees applied by the authorities of each country). The client is responsible for those costs. Customs policies are variable, so we recommend that you contact the local Custom Office to inform yourself.

Estimated delivery times
  • Peninsular Spain: 48 hours (business days)
  • Balearic Islands: 3-4 days (business days)
  • Ceuta, Melilla, Canary Islands: 3-4 days (business days)
  • European Union: 4-5 Days (business days)
  • Russia: from 10 days (business days)
  • America: 7-8 Days (business days)
  • Asia: 6-8 days (business days)

Delivery times may be increased for orders from countries outside the European Union or Ceuta, Melilla and the Canary Islands, due to Customs.

Deadlines for delivery are not binding and may be subject to delays beyond our control. We are not responsible for such delays.

Change of contact or delivery data

If you detect an error in the contact or delivery data that you have provided, you can notify us by sending an email to avacosta@avacosta.com

Availability

Items offered through avacosta.com are available for delivery anywhere in the world. The orders are subject to the availability of the product: if difficulties occur in terms of supply or there are no items left in stock, we will let you know when it will be available again. We will also offer the possibility of acquiring a similar product. If you do not want to order a replacement product or wait to receive new stock of the product requested, we will refund the total amount paid.

Delivery

Our commitment is to give you the products in perfect condition in the delivery address that you have provided us during the purchase process. Any time, we will offer you information so that you can keep track of the order and the moment of delivery.

Removal and modification of products

We have the right to remove any of our products from our website at any time, as well as remove or modify materials or contents thereof, for any reason, without prior notice.

Prices

The prices of each product will be available at avacosta.com. Prices inside the European Union include the VAT. The cost of shipping will be indicated in the final phase of the purchase process by selecting the country or location of delivery. The price must be paid fully at the time of purchase.

Although we reserve the right to change the price of the products for sale in avacosta.com, the price we charge or reimburse will be the one that was published in the product page at the time of making the purchase.

Payments

The payment of orders can be made through the following modalities: Debit card or credit Visa or Mastercard, and Paypal.

We reserve the right to modify, add or eliminate payment methods, without the user being able to make claims for this reason. If you want to buy and do not find a payment method adjusted to your interest, send us an email to support@avacosta.com so we can study a way to process the payment.

The charge on the card is made in real time through our payment gateway, once the corresponding financial institution has verified the veracity of the data. We will not be held responsible in the event that the issuing authority of your credit or debit card does not authorize the payment, and we are not responsible for any computer failures that may have their cause in the financial institutions or on their payment platforms.

Likewise, we have the right to take the measures that we consider appropriate, including the cancellation of the order, the collection of any additional surcharge or the blocking of any user. if suspicious or fraudulent activities are observed.

Warranty

When purchasing any product in avacosta.com, there is a period of 30 days (since we deliver the product) to return it without having to give any explanation.

On the other hand, in addition to the 30 days to return the product, and according to the Real Decreto Legislativo 1/2007 del 16 de noviembre, we will respond to the defects of manufacturing that occur within two years from the delivery of the order.

In the case of observing any defect, you must inform us as soon as possible at support@avacosta.com. Please send us the number of your order and the problem observed. Our warranty covers manufacturing defects. The defects or damages caused by external factors (accidents, wear, misuse, improper handling of the product), as well as the products whose original form has been altered or repaired by the client or by third parties are excluded from the Warranty.

Communication and notifications

Communications will be carried out, in general, by the email that you have provided sent us.

We reserve the right to send you information or communications to the mailing address you have provided to us when making the order.

You can request any information, ask any questions or send us your comments, suggestions or incidents at avacosta@avacosta.com. We will try to respond in 24 hours (business days).

Nullity or ineffectiveness of the clauses

If any clause here included is declared wholly or partly null, it will only affect that clause. the rest of the conditions will remain in effect.

Modification or cancellation of products or services

We have the right to modify, suspend, remove or terminate the sale of products as well as the contents of avacosta.com, partially or totally, at any time, and without prior notice to users of the website.

Likewise, we will be able to suspend temporarily and without prior notice the access to the web to carry out maintenance, repair or improvement tasks.

Applicable law and jurisdiction

These conditions are applied under the Spanish law.

For all those matters which may arise in the event of interpretation, execution or eventual breach of these Terms of use, the user, irrespective of the place where any dispute arises, shall be subject to the jurisdiction of the courts and tribunals of Bilbao.